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How do I contact members?

  1. Log into OutPersonals.
  2. Enter your username and password.
  3. Click the "Login" button.
  4. Locate the profile you wish to contact.
  5. Once on the member’s profile page, scroll down to the middle of the page to find the email form "Send user an email" or click the "Send an email" link located in the "Interact" section.
  6. Enter a subject and message.
  7. Click on the checkboxes for "if you want to save a copy of a message", "attach a copy of your profile", "get emailed when your message is read", or "invite the member to your network" features. (Optional)
  8. Fill in the Confirm Number.
  9. Click the "Click to send the above message" button.


How do I search for other members?

  1. Log into OutPersonals.
  2. Enter your username and password.
  3. Click the "Search" link in the navigation bar.
  4. You can search for a member’s handle (or "username"), or you can use the form available to search by criteria you selected.
  5. Click the "Search" button.
  6. If you would like to save the search setting enter a title for the search and click "Save" (Premium members only)


How do I get email from other members?

When you get mail, it will appear in your free Message Center. To open your Message Center:

  1. Log into your account.
  2. Click on the Inbox button on the top navigation bar.
  3. This will open your Inbox and show you any messages that you have received. (CC/Copied messages can be found in your Sent Messages folder)


What if it says my password is incorrect?

There could be several reasons why your password and username are not matching up. Try using your browser's "back" button to return to the log in screen. Clear the fields and enter your information again. If this still does not work, we suggest that you use the automated password/username lookup form. Other causes could include:

  • Your account has been deleted during our review process. Please check your email inbox for a notice regarding this matter.
  • You've updated your account and have a new password. Please check your email inbox for your new password and try to log-in again.
  • Please clear your browsers cache, and make sure you aren't using a Bookmark or Hotlist link.


I'm not getting my password or other emails from OutPersonals!

Most email providers now routinely employ anti-spam software. Unfortunately, because of the number of emails OutPersonals sends out, your email provider might be classifying some OutPersonals messages as spam. To make sure that you receive email from other OutPersonals members, as well as announcements and updates, please select your email provider from the list below and follow the instructions provided.

A note on receiving OutPersonals email:
Occasionally, you might receive a large amount of email from OutPersonals in one day. Even if you don't want to read all the emails at once, please do not report any email from OutPersonals as junk or spam. If you do that, it's likely that all your future OutPersonals emails will be labeled as spam, and you won't receive them.

Choose your email provider:





Hotmail
1. Do not click the "Junk" button when you are viewing any OutPersonals email. Marking one OutPersonals email as junk will cause all other emails from OutPersonals to be automatically delivered to your Junk Email folder and deleted.

2. Check your Junk Email folder. If you find an email from OutPersonals in your Junk Email folder, open the email and click the "Not Junk" button.

3. Complete the following steps to ensure that you receive all future OutPersonals emails:

  a) Choose "Options" at the upper right of your inbox screen.

b) Choose the first mail option, "Junk E-Mail Protection."

c) Choose the link, "Safe List."

d) Type "outpersonals.com" in the address box.

e) Click the "Add" button.

f ) Click "OK" when the address you entered is in the Safe List box.

more info




Yahoo! Mail
1. Do not click the "Spam" button when you are viewing any OutPersonals email. Marking one OutPersonals email as spam may prevent you from getting any future OutPersonals emails.If you click the "Spam" button by mistake, find the OutPersonals email in your Spam Folder and click the "Not Spam" button at the top of the Spam Folder."

2. Add OutPersonals email addresses to your Address Book by completing the following steps:

  a) From your Inbox, select "Add" from the "Addresses" drop-down menu.

Or, click the "Add Contact" button.

b) Enter any of the OutPersonals email addresses from email you've received into the "Email" field. Some common OutPersonals email addresses are:
  • billing@outpersonals.com
  • cupid@outpersonals.com
  • invite@outpersonals.com
  • password@outpersonals.com
  • team@outpersonals.com
  • gold@outpersonals.com
  • silver@outpersonals.com
c) Click the "Save" button.

more info




America Online (AOL)
1. Do not click the "Report Spam" button when you are viewing any OutPersonals email. Reporting one OutPersonals email as spam may prevent you from getting any future OutPersonals emails.

2. If you have clicked the "Report Spam" button by mistake, find the OutPersonals email in your Spam Folder and click the "This is Not Spam" button at the top of the Spam Folder.

3. To ensure that you receive all future OutPersonals emails, add OutPersonals email addresses to your AOL Email Address Book by completing the following steps:

  a) In your AOL Mailbox, click "Addresses" at the top of the page.

b) Click "New" and select "New Contact" from the drop-down menu.

c) Enter the OutPersonals email addresses into the Email 1 and Email 2 fields as shown below.

d) Click the "Save" button at the bottom of the page.

4. You can also set up your Spam filter using the following steps:

  a) Click "Settings" at the upper right corner of the page.

b) Choose "Spam Controls" from the list, then click the "Control From Whom I Get Email" button.

c) You can select "Allow mail only from people I know," since you've added OutPersonals to your address book.

Note: If you choose "Allow mail only from senders on my Custom Senders List," be sure to click on the Custom Senders List link and add the OutPersonals email addresses you entered into your Address Book However, if you choose the "Block mail from all senders on my Custom Senders List," make sure NO OutPersonals email addresses are on the list. If you choose the "Allow mail only from AOL and AIM members" or the "Block mail from all senders" options, you will NOT receive your OutPersonals email.

d) Click the "Save" button at the bottom of the page.

more info




Gmail
1. In the "Quick Contacts" section on the left side, click "Add Contact." In the resulting text box, type each of the following email addresses and click the "Save" button after each entry.
  • billing@outpersonals.com
  • cupid@outpersonals.com
  • invite@outpersonals.com
  • password@outpersonals.com
  • team@outpersonals.com
  • gold@outpersonals.com
  • silver@outpersonals.com
2. It's a good idea to routinely check your spam, junk and blocked email folders to see if any OutPersonals messages were routed there by mistake.

more info




Microsoft Network (MSN)
1. Choose the "Junk E-mail" link at the bottom left of your inbox.

2. Select the third Guard Settings link: "Safe List."

3. Enter the following email addresses in the "Email" field of the pop-up window:
  • billing@outpersonals.com
  • cupid@outpersonals.com
  • invite@outpersonals.com
  • password@outpersonals.com
  • team@outpersonals.com
  • gold@outpersonals.com
  • silver@outpersonals.com
4. Click the "Save" button.


Microsoft Outlook
1. From the Tools menu, select "Options."

2. At the "Preferences" tab, under E-mail, click "Junk E-mail."

3. Click the "Safe Senders" or "Safe Recipients" tab.

4. Click "Add."

5. Type the following email addresses in the address box:
  • billing@outpersonals.com
  • cupid@outpersonals.com
  • invite@outpersonals.com
  • password@outpersonals.com
  • team@outpersonals.com
  • gold@outpersonals.com
  • silver@outpersonals.com
6. Click the "OK" button.


Other ISPs and/or e-mail programs (e.g.Thunderbird)
1. Add the following addresses to any address books or safe lists for your email service provider:
  • billing@outpersonals.com
  • cupid@outpersonals.com
  • invite@outpersonals.com
  • password@outpersonals.com
  • team@outpersonals.com
  • gold@outpersonals.com
  • silver@outpersonals.com
2. It's a good idea to routinely check your spam, junk and blocked email folders to see if any OutPersonals messages were routed there by mistake.



I'm not getting my password or other emails from OutPersonals!

How do I contact your Customer Service Department?
How do I submit a suggestion for improvement?