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Clearing Browser Cache and Cookies

CLEARING BROWSER CACHE AND COOKIES
What is cache? Images, text or sound files from web sites you've visited.
What is a cookie? A file that stores personalized content while visiting a web site.
Why delete cache and cookies? Older cache and cookies can interfere with newer site code.
Delete cookies and login again
STEPS TO CLEAR CACHE AND COOKIES:
Step #1 - Obtain your operating system (Windows or Mac OS X).
Step #2 - Obtain your browser and browser version.
✓ If you do not know your OS or Browser information, click here.
Step #3 - Click on the link below for step by step instructions:

Internet Explorer 8.x for Windows
  1. Open Internet Explorer. Click on Tools menu.
    If the Tools menu is not visible, advise the user to press the Alt Key on their keyboard to display the menus.
  2. Click on Delete Browsing History
  3. Check the boxes next to Temporary Internet files and Cookies. Make sure all other boxes are unchecked.
  4. Click the Delete button.

Internet Explorer 7.x for Windows
  1. Open Internet Explorer. Click on the Tools menu.
    If the tools menu is not visible, advise the user to press the Alt key on their keyboard to display the menus.
  2. Select Delete Browsing History
  3. Click the Delete files button next to Temporary Internet Files. Click Yes in the confirmation window.
  4. Click the Delete cookies button next to Cookies. Click the Yes button in the confirmation window.
  5. Click the Close button.

Mozilla Firefox 2x and 3.x instructions
  1. Click on Tools menu
  2. Select Clear Private Data
  3. Check the boxes next to Cache and Cookies
  4. Click the Clear Private Data Now button
Windows Screen Shot
Mac OS X screen shot

Safari 3.x and 4.x instructions
Clearing Cache:
Mac OS X instructions:
  1. Click the Safari menu.
  2. Select Empty Cache.
  3. Click Empty.
Windows instructions:
  1. Click the Edit menu.
  2. If the Edit menu is not visible, advise the user to press the Alt key on their keyboard to display the menus.
  3. Select Empty Cache.
  4. Click Empty.
Note: The only difference between instructions for Windows and Mac OS X is step #1.
Clearing Cookies:
Mac OS X instructions:
  1. Click the Safari menu.
  2. Select Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Done to close the cookies list.
Windows instructions:
  1. Click the Edit menu.
  2. If the Edit menu is not visible, advise the user to press the Alt key on their keyboard to display the menus.
  3. Select Preferences.
  4. Click Security.
  5. Click Show Cookies.
  6. Click Remove All.
  7. Click Done to close the cookies list.
Note: The only difference between instructions for Windows and Mac OS X is step #1.

IDENTIFYING THE OPERATING SYSTEM/BROWSER AND BROWSER VERSION
IDENTIFYING THE OPERATING SYSTEM
Ask the member to look on the lower and upper corners on the left side of their screen.
  1. By default, the Windows toolbar is always docked at the bottom of the screen. The Start menu or Windows logo displayed in the lower left corner.
  2. A start menu indicates Windows operating system (i.e. Win XP).
    A windows logo indicates a Windows operating system.
  3. By default, Mac OS X has its toolbar docked at the top of the screen. The Apple icon is displayed in the upper left corner
  4. An apple icon in the upper left corner indicates a Mac OS X operating system.

IDENTIFYING THE BROWSER
For Windows OS, ask the member to click on Help located in the top right of the browsers menu bar, and select "AboutÂ…". If the Help menu is not visible, advise the user to press the Alt key on their keyboard to display the menus.
For Mac OS X, ask the user to look on the menu to the far left which will display what kind of browser the member is using. To find the version, click on the menu on the far left (i.e. Safari) and select AboutÂ…
Once the browser and OS are identified, you can click on the appropriate link under question 2 and provide step by step instructions.


What is the purpose of OutPersonals?

The purpose of the OutPersonals site is to make it as easy as possible for you to meet people of the same sex, using the power of the internet. But more than just a gay personals site, OutPersonals offers advice lines, a relationship magazine, and an image gallery. At OutPersonals, you'll find a community of people using the site as a tool to make connections and find partners for dating, romance, friendship, and a variety of encounters. To find your match, we offer several powerful features, which allow you to narrow your search so that you are able to find exactly the kind of person you're looking for. From time to time we also add new features to make your experience with OutPersonals successful and fun.


Is OutPersonals really free?

Yes. Anyone who signs up gets instant access to OutPersonals's network tools, search engines, email functions, interest groups, and more!


How do I know if the members on this site are not fake?

OutPersonals only requires a valid email address in order to become a member of this site, as you will not be able to obtain your password without one. This means that should any member of the site be found guilty of abuse or harassing other members, we will have a lead in finding the person who is causing the problems; with the help of that member's ISP (Internet Service Provider), we can hopefully trace that person. Needless to say, such people will be permanently banned from membership on this site. However, our service is otherwise confidential. There is no way that we can do extensive background checks on members, and we expect you to understand that we cannot take responsibility for any pain, damage or suffering arising from your use of this site. Please use your common sense and be careful about giving out personal information to people you meet on this site.

If you feel that a member is using OutPersonals for abusive or fraudulent purposes that are not in adherence with our Terms of Use, please email our Abuse Team their username so that we may investigate.


What is the difference between entering as a guest and entering as a member?

OutPersonals works on a membership system so that we are able to keep data files that contain your profile information and other information such as your "Hotlist", etc. Guests may enter the site and browse the listings, but in order to post a listing and use the many features available on the site, you must become a member.



I'm not getting my password or other emails from OutPersonals!

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